Info Directions NewsWire

Mohave Wireless Implements Info Directions’ Billing, CRM and Point of Sale Solutions

12/2/2008 12:00:00 AM

VICTOR, N.Y. (Dec. 2, 2008) — Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that mobile service provider Mohave Wireless LLC has completed implementation of its CostGuard OSS/BSS software and Lexys Point of Sale applications. Mohave Wireless will use the company’s line of software solutions in the Info Directions ASP to manage rating, billing, CRM and retail operations for its growing subscriber base.

Mohave Wireless is a rural cellular communications company that provides voice and data service over a CDMA network in Mohave County of northwestern Arizona – a market that includes Kingman, Bullhead City and Lake Havasu City. Providing local cellular service since 1992, Mohave Wireless is committed to delivering enhanced phone service including robust voice and call quality, while providing the latest mobile products and services to its subscriber base.

With the implementation of the CostGuard OSS/BSS and fully integrated Lexys Point of Sale solution, Mohave Wireless now has the ability to streamline processes related to orders, fulfillment, collections and more – delivering productivity gains that enhance the company's ability to serve its subscribers. CostGuard also has allowed the company to reduce retail transaction times by 25 percent, and capture additional revenue opportunities by leveraging the solution’s superior handling of roaming traffic and more robust rating capabilities. With CostGuard, Mohave Wireless is securing a return on investment that will have a significant impact on the bottom line this year and for years to come.

“CostGuard’s integrated billing, CRM and point of sale solution has helped us gain control over the billing cycle and capture previously lost revenue while eliminating extraneous operations in the process,” said Kerry Herbine, General Manager for Mohave Wireless. “We are excited to be working with a solutions-driven company like Info Directions, and we are eager to take advantage of CostGuard’s functionality and flexibility so we can provide our subscribers with the latest service offerings.”

"It has been a pleasure working with the team at Mohave Wireless. We were delighted to be able to help them increase efficiency in their operations and dramatically improve their bottom line," said Donald Culeton, president of Info Directions. "CostGuard and its integrated POS solution were built for progressive companies like Mohave Wireless. We look forward to providing them with the infrastructure needed to help facilitate growth, simplify operations and enhance the end user experience for years to come."

About Mohave Wireless:
Mohave Wireless is a rural cellular communications company offering wireless coverage in Mohave County, the fifth largest county in the continental United States, which covers more than 13,000 square miles in northwest Arizona. Mohave Wireless offers enhanced phone service including improved voice and call quality, longer battery life for phones, and a larger selection of phones with capabilities including camera options and text messaging. Established in 1992, Mohave Wireless is headquartered in Kingman, Ariz... For more information, please visit: www.mohavewireless.com.

About Info Directions, Inc.:
Info Directions provides operations and billing software for the convergent communications market. The company’s award-winning CostGuard®.NET/XG and integrated Lexys Point of Sale™ applications help service providers engaged in mobile, MVNO, local, long distance, data and VoIP sales monetize service offerings and streamline operations related to selling, activating, managing and billing customers. Info Directions is a Microsoft Gold Certified Partner and a member of the MSDN ISV Program. To learn more about Info Directions, please call 1.888.924.4110 or visit us at www.infodirections.com.

Info Directions Earns Place on Inc. List as One of America’s 5,000 Fastest-Growing Private Companies

8/26/2008 12:00:00 AM

VICTOR, August 26, 2008 – Inc. ranked software engineering firm Info Directions, Inc. on its annual ranking of the 5,000 fastest-growing private companies in the country. The list is the most comprehensive look at the most important segment of the economy – America’s independent-minded entrepreneurs. Taken as a whole, these companies represent the backbone of the U.S. economy.

“Our second annual Inc. 5000 continues the most ambitious project in business journalism,” said Inc. 5000 Project Manager Jim Melloan. “The Inc. 5000 gives an unrivalled portrait of young, underreported companies across all industries doing fascinating things with cutting-edge business models, as well as older companies that are still showing impressive growth.”

Established in 1996, Info Directions is an Independent Software Vendor (ISV) that designs, hosts and installs billing, CRM and point of sale solutions for mobile, wireline and IP-based telecommunications service providers. Info Directions’ software solutions, including its benchmark CostGuard® and Lexys Point of Sale™ products, help service providers eliminate the complexity of selling, activating, managing, billing and caring for customers. Info Directions also appeared on the Inc. 500 list in 2001.

“It is rewarding to be recognized by Inc. for accomplishing our strategic growth initiatives. We share this Inc. acknowledgement with our clients, who leverage our software solutions to create the new business models and superior customer experiences that drive both their growth and ours,” said Don Culeton, president of Info Directions. “Innovation is one of the primary tenets on which Info Directions is built, and appearing on this list reinforces the importance of investing in our position as a leading developer of telecommunications billing, CRM and point of sale applications.”

The 5000 companies that made the list reported aggregate revenue of $185 billion and median three-year growth of 147 percent. Most important, the 2008 Inc. 5000 companies were engines of job growth, having created more than 826,033 jobs since those companies were founded. Complete results of the Inc. 5000, including company profiles and a list of the fastest-growing companies that can be sorted by industry and region can be found at www.inc5000.com.

Hottest Regions for Fastest-Growing Companies
The New York metro area tops the Inc. 5000 list with the most companies of any city with 355. Washington, D.C. comes in a close second with 300 companies on the list; Los Angeles comes in third with 244 companies, and Atlanta (194 companies) and Chicago (189 companies) round out the top five. Interestingly, only 62 companies on the Inc. 5000 are not based in metropolitan areas.

Hottest Industries for Fastest-Growing Businesses
The most notable median growth categories among the Inc. 5000 fastest-growing businesses are in the Energy category (which grew by 298%), followed by Government Services (which grew by 220%), Security (200% growth), IT Services and Software (both grew by 187%), and Consulting (which grew by 182% on average).

Methodology
The 2008 Inc. 5000 list measures revenue growth from 2004 through 2007. To qualify, companies must be U.S.-based and privately held, for profit, independent – not subsidiaries or divisions of other companies – as of December 31, 2007, and have had at least $200,000 in revenue in 2004, and $2 million in 2007.

Companies can apply for next year’s Inc. 5000 by registering with “IncBizNet, Business Network for Private Companies”, at www.incbiznet.com.

About Inc.com Inc.com, the daily resource for entrepreneurs, delivers how-to guides, advice, tools, breaking news, and rich multi-media to help business owners and CEOs start, run, and grow their businesses. Inc.com offers dynamic marketing solutions to help advertisers effectively reach Inc.com's audience of business leaders. Visit http://www.inc.com.

About Inc. 500|Inc. 5000 Conference Each year, Inc. magazine and Inc.com celebrate the remarkable achievements of today’s entrepreneurial superstars — the privately held small businesses that drive our economy. The Inc. 500|Inc. 5000 Conference brings together members of the Inc. 5000 community—both a new class of Inc. 5000 honorees and the list’s alumni—for three days of powerful networking, inspired learning, and momentous celebration. For the first time ever, this powerful networking event is open to all. Please join us September 18-20, 2008 at the Gaylord National Resort and Convention Center in Washington, D.C. For more information or to register, visit www.Inc500Conference.com or call us at 877-211-0489.

Microsoft Case Study: Leading MVNO Jitterbug Finds Success with Info Directions' CostGuard Billing and CRM Solution

7/31/2008 12:00:00 AM

VICTOR, N.Y. (July 31, 2008)—Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that Microsoft has just completed a case study featuring its CostGuard billing and CRM solution in use at GreatCall, Inc., which operates successful Mobile Virtual Network Operator (MVNO), Jitterbug.

The case study on Jitterbug, which targets Baby Boomers and their parents with easy-to-use handsets, simple rate plans and enhanced concierge services, examines the service provider's evolution from start up to industry darling with a focus on the company's billing and CRM infrastructure changes. By implementing CostGuard, GreatCall was able to replace a patchwork of software applications and manual processes with a single software solution that interfaces to more than a dozen third-party vendors to create the unique Jitterbug service offering.

GreatCall's customer care representatives now have added visibility into account information and the invoices received by subscribers, helping reduce the time needed to research customer inquiries. From an operations perspective, GreatCall also gained a critical bottom line advantage in its ability to process its billing cycles in less than two days, down from two weeks with their previous system. Launching a new retail distribution channel in the fall of 2007, GreatCall was able to use CostGuard to manage both its call center orders and its retail business. Together, these changes provide GreatCall with earlier revenue recognition and increased cash flow, while also establishing the foundation for delivering a superior customer care experience.

"GreatCall has created a unique business model that really strikes a chord with its target market. But it also requires a significant amount of flexibility in its technology support systems," said Don Culeton, president of Info Directions. "This case study showcases the strengths of the .NET platform and how CostGuard leverages those strengths to help GreatCall secure greater efficiency in its operations and support the company's extraordinary growth."

The Microsoft case study is available as a PDF on the Info Directions Web site at www.infodirections.com/casestudies/GreatCall_CaseStudy.pdf. It is also posted on Microsoft's Web site at www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002275.

Cellular One of NEPA Implements Info Directions' Billing, CRM and Point of Sale Solutions

6/18/2008 12:00:00 AM

VICTOR, N.Y. (June 18, 2008) — Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that mobile service provider Cellular One of Northeast Pennsylvania (NEPA) has completed implementation of its CostGuard® XG OSS/BSS software and Lexys Point of Sale applications. Cellular One of NEPA will use the company’s line of software solutions in the Info Directions ASP to manage rating, billing, CRM and retail operations for its growing subscriber base.

Cellular One of NEPA is a rural cellular communications company that provides voice and data service over a CDMA network in Wayne and Pike counties, the two Pennsylvania counties bordering New York and New Jersey across the Delaware River. Providing service since 2000, Cellular One of NEPA provides first-class customer care and is committed to delivering the latest mobile products and services to its subscriber base.

With the implementation of the CostGuard XG OSS/BSS and fully integrated Lexys Point of Sale solution, Cellular One of NEPA now has the ability to link critical components in its corporate and retail activities to secure a single view of end user activities and purchases. The company has gained significant advantages by leveraging CostGuard’s ability to share the Product Catalog between the billing/CRM system and the retail POS, streamlining the launch of new products and services. CostGuard also provides for superior handling of outcollect files, so the company is confident it is accurately capturing and managing the revenue opportunities associated with this critical activity.

"CostGuard XG's integrated billing, CRM and point of sale solution provides us with exceptional functionality and flexibility so we can offer our subscribers the latest service offerings and eliminate extraneous operations in our process," said Jamie Davis, Market Manager for Cellular One of NEPA. "We are excited to be working with a company that is committed to serving the rural wireless market and continuously enhancing their solutions. We anticipate building a strong and successful partnership with Info Directions."

"It has been a pleasure working with the team at Cellular One. They are clearly focused on the needs of their customers and willing to make the investment in infrastructure to ensure they can provide the latest mobile solutions," said Donald Culeton, president of Info Directions. "CostGuard XG and its integrated POS solution were built for progressive companies like Cellular One. We look forward to providing them with the operations systems needed to help facilitate growth, simplify operations and enhance the end user experience."

About Cellular One of NEPA:
Cellular One of Northeast Pennsylvania is a privately held company offering the best wireless coverage available in the scenic northern Pennsylvania Poconos. The Company has made extensive investments in its network and expanded its service offerings as part of its commitment to delivering unparalleled voice, data, and customer service. Cellular One of Northeast Pennsylvania is headquartered in Honesdale, Pennsylvania.

Info Directions and OSG Billing Services Bring Enhanced Invoice Handling Capabilities to Service Providers and Their Customers

4/29/2008 12:00:00 AM

Chicago (April 29, 2008) Billing & OSS World Conference and Expo – OSG Billing Services (booth #413), a leading invoice presentment and distribution organization and Info Directions, Inc. (booth #201), a leading developer of billing and operations software solutions for the telecommunications industry, are pleased to announce they are launching an integrated solution that simplifies the customer care requirements related to the process of rendering and viewing customer invoices.

Sharing more than 40 clients in the communications industry, the two companies have worked together to integrate OSG Billing Services’ View PlusSM invoice presentment solution into Info Directions’ OnlineBill® self-care and CostGuard® customer care and billing modules. This integration creates a "best of breed" solution that gives end users and service provider customer care representatives the ability to render an exact copy of a customer invoice for immediate delivery via fax, e-mail or print reproduction.

Designed as a Web service that calls on the XML that generated the original invoice, the integration between View Plus, OnlineBill® and CostGuard automates the invoice rendering process and helps service providers significantly reduce the amount of storage space needed to maintain months worth of invoice images in the billing system. In addition, the View Plus solution can create another revenue stream for service providers who opt to charge for any invoice – fax, e-mail or print – created using the View Plus offering.

"Info Directions and OSG Billing Services share a commitment to improving operations for their mutual clients, and the integration of View Plus into CostGuard and OnlineBill brings a number of advantages to service providers and their end user customers," said Donald Culeton, president of Info Directions. "Together, we are bringing solutions to our clients that address some of the significant productivity and customer care issues facing the industry today."

"OSG Billing Services and Info Directions have a long history of working together to use technology to add new features and capabilities that help our joint clients capitalize on opportunities to reduce costs, enhance service and improve cash flow," said Ron Whaley, vice president of sales and marketing of OSG Billing Services. "We look forward to launching this service with a number of our clients in the coming months."

About OSG Billing Services:
OSG Billing Services provides fast, accurate, dependable invoice presentment and distribution services. As a trusted partner, we advise customers on direct billing strategies to improve the overall quality of the invoice and increase customer satisfaction. With a proven-process for invoice design, set-up and production, we can get invoices into the consumers’ hands quickly and error-free. We guarantee it.

The services we offer include: invoice consultation and design, error-free print and mail, targeted marketing programs, an automated document factory, online invoice management and electronic bill presentment and payment (EBPP). These capabilities have made OSG Billing Services an award-winning direct billing provider. Visit www.osgbilling.com or call 1-888-EASY BILL.

Info Directions Submits Patent Application for Billing Software's Unique 'Guided Assignment' Feature

4/15/2008 12:00:00 AM

VICTOR, N.Y. (April 15, 2008) — Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that it has submitted an application to the United States Patent and Trademark Office for a business-method patent related to its new Guided Assignment feature developed for telecommunications service providers using its CostGuard®.NET/XG billing and operations solutions.

Business-method patents are a class of patents which disclose and claim new methods of doing business. Guided Assignment leverages the flexibility of CostGuard’s .NET architecture to create an order entry process that gives customer care representatives a "guided path" for assembling the complex product and service bundles that have become the hallmark of communications sales today. Guided paths can be started in several ways, including entering a code or selecting a particular item. Paths can also be configured to require a certain number of selections or automatically assign items for added automation of the order entry process.

Guided Assignment offers service providers a more accurate order entry process by eliminating the ability to select disparate options that will ultimately result in the order failing to activate. It also provides suggestions throughout the order entry process to help customer care representatives suggest add-on features and other upsell opportunities. The Guided Assignment "decision tree" helps customize the provider’s offerings to meet customers' unique needs, while also adding speed and new sales opportunities during order entry.

The patent recognizes the efforts of the following inventors from Info Directions:

Senior Software Engineer Jason M. Ingalsbe of Rochester, N.Y.
Vice President, Engineering Stephen G. Kosarko of Victor, N.Y.
Software Engineer Mark R. Rissberger, of Chili, N.Y.
President Donald Culeton of Victor, N.Y.

"Guided Assignment is another example of the innovative spirit that has helped Info Directions secure its position as a leading partner in the telecommunications industry," said Derrick Van Grol, vice president of sales and marketing for Info Directions. "Innovation is one of the primary tenets of our corporate mission. The development of Guided Assignment demonstrates how creativity is the key to being able to continue developing your competitive advantage in a challenging and fast-paced industry. Guided Assignment offers our service providers clients an easy-to-implement feature that eliminates errors and boosts their bottom line."

CREDO Mobile Installs New Operations and Billing System from Info Directions, Inc.

4/1/2008 12:00:00 AM

LAS VEGAS (April 1, 2008) CTIA Wireless 2008 — Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunica-tions industry, is pleased to announce that San Francisco-based MVNO CREDO Mobile (formerly Working Assets Wireless) has completed installation of its CostGuard® XG operations and billing system to support a growing member base.

CREDO Mobile is offered by Working Assets, a company that provides mobile and long distance services that generate donations when customers use them. The company also serves as a political force, giving subscribers the opportunity to speak out on public issues through its Web site and monthly phone invoice.

With the implementation of the CostGuard XG operations and billing solution, CREDO Mobile adds an extensive workflow module that automates the manual processes related to orders, fulfillment, collections and more – delivering productivity gains that enhance the company's ability to serve its members. The robust product catalog also provides the flexibility to create and manage complex product bundles, giving CREDO Mobile the ability to respond quickly to new opportunities in the market. CostGuard XG also offers the company the ability to scale to meet the member growth figures anticipated as part of its rebranding and acquisition campaign launched last fall.

"We looked for a billing and customer care application and partner that could provide a solid foundation, and give us the flexibility we need," said Ted Volchok, Vice President of Development for Working Assets. "With Info Directions, we found what we were looking for. The company's investment in research and development and commitment to delivering innovative solutions will help us to continue to grow our member base for CREDO Mobile and support the causes that are important to them."

"We are excited to be working with CREDO Mobile to boost service offerings and deliver greater efficiency throughout their customer care and billing operations," said Donald Culeton, president of Info Directions. "CostGuard XG was designed to give service providers the ability to create a flexible infrastructure that supports any technology offering or business model. We are pleased to help support CREDO Mobile's commitment to its customers and to its corporate mission."

About CREDO Mobile:
CREDO Mobile, formerly Working Assets Wireless, is the nation's greenest phone company that lets its users voice their beliefs when using the phone. "Credo," which means belief, is an outward expression of the company's progressive ideals. CREDO Mobile offers comparable service to the major mobile phone companies and more: nationwide digital coverage, helpful customer service and an extensive selection of phones, accessories and plans. For more information, visit www.credomobile.com.

Info Directions Sponsors Innovation Festival at Rochester Institute of Technology

3/11/2008 12:00:00 AM

VICTOR, N.Y. (March 11, 2008) — Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce it will be a Supporting-level sponsor in Rochester Institute of Technology’s first-ever Innovation + Creativity Festival on May 3.

The inaugural festival will expose thousands of people to hundreds of examples of student, faculty and staff creativity and innovation. The event will showcase new ideas for products and services, creative arts and crafts, engineering design projects and products. All activities will be grouped into theme areas including:

Imagine Being Green
Imagine Healthy Living
Imagine a Global View
Imagine Innovative Science and Technology
Imagine Creative Play

Imagine a Communication Revolution
Imagine on Stage
Imagine Artistic VisionsImagine New Ventures
WOW! Imagine That!

Info Directions will also award a prize during the event.

According to Rochester Institute of Technology president Bill Drestler, the festival's mission will travel well beyond the Rochester Institute of Technology campus.

"We see it as a call to national service. Innovation is one of our country's last competitive advantages," said Drestler. "Young Americans want to walk to the beat of their own drummer, and their desire to be different is an innate American characteristic. Channeling that passion in constructive ways will foster the United States' leadership in technical innovation and creative ideas for new products and services."

"At Info Directions we try to cultivate an environment that supports creativity and innovation. We feel this is critical in being able to adapt to meet the current and future needs of the telecommunications world," said Donald Culeton, president of Info Directions. "As a leading developer of software solutions, we recognize the value of creativity and innovation for our industry, for our business and for the local community."

The Innovation + Creativity Festival is free and open to the public. For more information, please visit the festival Web site at www.rit.edu/imagine.

Info Directions Submits Patent Application for ‘Advance Pay’; Helps Mobile Providers Secure New Revenue Opportunities

2/29/2008 12:00:00 AM

VICTOR, N.Y. (Feb. 29, 2008) — Info Directions, leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that it has submitted an application to the United States Patent and Trademark Office for a business-method patent related to its new Advance Pay retail product for the mobile telecommunications market.

Business-method patents are a class of patents which disclose and claim new methods of doing business. Developed for mobile service providers with a retail presence, Advance Pay leverages the technology benefits of the integrated CostGuard® XG operations and billing solution and Lexys Point of Sale™ retail software to create a hybrid service that combines the most desirable characteristics from both pre-paid and post-paid mobile communications platforms.

Advance Pay service is purchased and activated at a retail location with service based on an interval of time, rather than the consumption of minutes. Advance Pay helps mobile operators secure greater flexibility in offering service to a wider market than traditional post-paid and without the high costs associated with comprehensive pre-paid platforms.

The patent recognizes the efforts of the following inventors from Info Directions:

Senior Software Engineer Jason M. Ingalsbe of Rochester, N.Y.
Vice President, Engineering Stephen G. Kosarko of Victor, N.Y.
Point of Sale Product Manager Kenneth A. Pierce of Holyoke, Mass.
Software Engineer Mark R. Rissberger, of Chili, N.Y.
Manager, Product Applications Development Darren Smith of Victor, N.Y.

"Innovation is one of the primary tenets of our corporate mission. The development of Advance Pay represents both the extraordinary vision of the inventors who conceived it and the exceptional commitment they demonstrated in bringing it to fruition," said Donald Culeton, president of Info Directions. "Info Directions serves a highly competitive industry, so we are always mindful of ways we can help our clients open up new market opportunities. Advance Pay offers service providers a cost-effective way to expand their business model and enhance their bottom line."

The use of pre-paid wireless services in the U.S. has grown steadily over the last few years as handset offerings, service and prices have become more attractive. This evolution has brought service providers the opportunity to target new market segments not served by the traditional post-paid business model. From end users with credit issues to those who want to carefully monitor and control costs without a contract commitment, service providers with GSM or CDMA/TDMA networks now have the opportunity to serve these customers with Info Directions’ Advance Pay offering.

Jitterbug, the Simple Cell Phone and Service, Works with Info Directions, Inc. to Deliver "Best Practice" Billing and Customer Care Services for Jitterbug Customers.

1/31/2008 12:00:00 AM

Del Mar, Calif. – January 31, 2008 — Jitterbug today announced the implementation of the CostGuard XG® product set from Info Directions, Inc., to streamline billing and customer care activities and most importantly, to enable even more responsive customer service for Jitterbug customers. Info Directions was recently voted Best Overall Company at the 2007 Billing World Conference and Expo.

Jitterbug is designed specifically for those who want to simplify their lives and their experience with cell phones needs to be equally as straight forward. The initiative to team with Info Directions fits Jitterbug's mission to simplify the cellular phone experience for all users – from an easy to use phone to 24-hour personalized operator assistance to affordable plans and no contracts. Importantly, these consumers want their phone to work the way THEY want it to and want their questions answered the first time they call.

"We are pleased to engage with Info Directions to enable even better service for Jitterbug customers. We were able to very quickly transition from a typical start-up company with several distinct systems, to a single solution that provides a 'best practice' approach to customer care and billing processes. CostGuard XG allows us to provide one-call resolution and comprehensive support for us and ultimately for our customers," said Ray Morris, Jitterbug COO.

"Delivering world-class customer service is an essential part of simplifying the cell phone experience for our customers. Our relationship with Info Directions is a cornerstone of that commitment," said David Inns, Jitterbug CEO.

"With customer care one of the toughest challenges facing the wireless industry today, Jitterbug is leveraging CostGuard XG's automation capabilities to create and deliver enhanced services and provide a comprehensive view of each customer so that representatives have all the information they need at their fingertips to answer questions and provide better service," said Don Culeton, president of Info Directions. "At Info Directions, it is our goal to provide software solutions that help organizations like Jitterbug establish efficient operations and billing processes while truly putting customers first."

For more information about Jitterbug, visit www.Jitterbug.com. For more information about Info Directions, visit www.infodirections.com.

About GreatCall, Inc.
GreatCall was founded by Arlene Harris, a 45-year veteran in wireless and creator of the highly regarded SOS emergency phone, and Martin Cooper, the father of the first portable cellular phone. GreatCall's vision is to connect people with family and friends when they are away from home by providing a simple phone and personalized service that works the way they want it to. The company's support and systems are centered on simplicity, personalization and an emphasis on convenience and comfort. GreatCall is located in Del Mar, CA. For more information, please visit www.jitterbug.com.