| PRODUCTS |
|
CostGuard®.NET CostGuard® XG Lexys Point of Sale™ Info Directions' ASP OnlineBill® E-Finity™ |
| SOLUTIONS |
|
Wireline Wireless Next Generation Convergent SaaS |
| SERVICES |
| ABOUT US |
|
Career Opportunities News & Events Contact Us |
| INDUSTRY |
|
Partners Affiliations |
 |
Committed to excellence and innovation, Info Directions offers a wide support system that exceeds the expectations of a diverse client base consisting of facilities-based and resale wireline and wireless providers, wholesale carriers, ISPs, ASPs, and traditional long distance carriers. Info Directions’ training, customer support and professional services teams are always ready to assist service providers as they create additional products and explore new opportunities for growth. This world-class approach to client service is as flexible and scalable as our product line, ensuring that Info Directions clients always have the resources they need, whenever they need them.
CUSTOMER SUPPORT
Info Directions' customer support team is an exceptional resource dedicated to the success of our clients. Staff members are trained in
both Info Directions software products and the supporting technologies that help service providers maximize the benefits secured from their
operations and billing system investment. Available via email and telephone and employing leading edge web-based research tools and
web-enabled remote diagnostics, the customer support team offers service providers convenient access to a wealth of information on Info
Directions’ operations and billing solutions and wireless point of sale system.
For clients, the Info Directions' E-Support and E-Support for Lexys Point of Sale websites allow immediate, open access to system software information through the Internet. Clients can also access E-Support’s online Knowledge Base, a comprehensive technical archive containing troubleshooting recommendations searchable by Knowledge Base ID, knowledge base entry type, keyword and software version. The site also serves as a customer education tool and complements our telephone support system, expediting the resolution of billing and customer care issues.
Services available on the support Web site are the ability to:
- View, submit, track, research, and resolve issues
- Download software and documentation
- View release notes
- ASP clients can view and manage their billing calendar
TRAINING
The Info Directions training team uses instructional technology best practices and innovative presentation techniques to guide product
users as they master their CostGuard solution. Info Directions trainers ensure user comprehension by employing both collaborative discussion
methods and practical hands-on learning. Individual and group review of the material helps users lock in what they’ve learned and highlight areas
for improvement.
Using a comprehensive development plan, the training team coordinates system instruction with product implementation so clients are able to begin billing in a timely manner. Info Directions offers training sessions on-site, at our headquarters or remotely via the Info Directions Online Training Center.
The Online Training Center delivers interactive, real-time instruction directly to a learner's desktop, providing convenience and helping service providers reduce travel expenses. Info Directions’ reliable and secure training network provides learners with an opportunity to take control of the system and gain valuable hands-on experience with the software. Using the latest multimedia techniques, Info Directions creates a training experience that helps users fully capitalize on their CostGuard investment.
PROFESSIONAL SERVICES
Info Directions offers clients end-to-end support with a full range of professional services. Info Directions' professional services
representatives work in concert with integrators and other third-party vendors to optimize the operation of your Info Directions solution.
Guided by a team of product enthusiasts and program managers, professional services representatives provide a cohesive approach to
addressing the issues unique to each client's business practices. The professional services team works as a single point of contact to
coordinate the following support activities:
- Business-specific adaptive engineering
- Comprehensive training and documentation
- Remote access capabilities
- Infrastructure optimization
- New employee training
- On-site consulting
- Phone and E-Support
- Planning for growth
- Software audits
- System configuration
- Troubleshooting