DID YOU KNOW?
More than one million people work in the telecom industry. - FCC
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Precise orders and vigilant completion...service and order management that turns orders
into revenue without delay.
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Getting a new customer up and running is all about speed and accuracy. Mistakes at this
stage have a significant bottom-line cost to a service provider that can include additional
troubleshooting efforts, missed revenue and a drop in customer satisfaction.
Today's customers demand that service providers be able to add, modify or start new
services quickly and easily. Unfortunately, the process is often cumbersome and painful –
for both the service provider and the customer.
New orders are challenging and they can represent a gauntlet of third-party relationships,
scheduling concerns and manual operations. With CostGuard, a robust OSS solution
streamlines service and order management, easily transitioning prospects into customers and
guaranteeing that orders are never neglected. With the ability to track both manual and
automated operations, set time limits for completion and escalate issues, CostGuard helps
service providers give each and every order the focus it deserves. The end result is a
superior customer experience.
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Execute workflow to automate business processes and ensure proper completion. |
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View visual workflow of order process for easier troubleshooting. |
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Import new orders from outside channels. |
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View and correct order errors prior to order submission. |
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Assign individuals or work groups to troubleshoot order issues. |
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Add orders to initiate changes, moves, additions or disconnects to existing accounts. |
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Identify system-wide network element failures and establish notification processes. |
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Track, search and maintain handset IDs.M |
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With Lexys POS' patent-pending Guided Assignment feature, sales personnel can offer
customers suggestions on additional products or services that complement their
selected phone or plan. Lexys retail POS software manages all major touchpoints in
the store environment, providing a single solution that addresses everything from
inventory to warranties. Store managers will also appreciate the easy-to-use
reporting tools designed to offer greater insight into the data that drives
important decision-making activities.
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Step 1:
The customer begins by selecting a device, and the CSR adds this to the
order.
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Step 2:
Any package can be selected with this device. Guided Assignment
displays the features included with each package and the CSR explains
this to the customer. Package "B" is then selected.
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Step 3:
The CSR explains that Insurance and 200 additional minutes can
be purchased with the package. The customer decides to purchase only the
Insurance.
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Step 4:
Prompted by Guided Assignment, the CSR informs the customer of a Gift
Card Promotion with the purchase of an Accessory. The customer agrees
and the Accessory is added. The SIM card is automatically added
according to the device selected.
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Step 5:
The Gift Card is added to the order, and the CSR is informed of a 50%
discount on a second device. The customer declines the offer.
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